Communicating with visitors in the Outdoors – Accredited Trainer CPD
October 5, 2021 @ 7:00 pm - 9:00 pm
Session description: This interactive presentation and discussion will focus on enhancing communication skills for the new visitors to the outdoors.
- Steps of the Recreation Experience: Understanding the various stages of a visitor’s recreation experience, and where in that process a visitor may be when encountered, can help best frame the conversation from a perspective that is both empathetic and most meaningful.
- Effective Communication: What we say is as important as how we say it and effective communication is key to breaking down barriers to opposition and providing a space for visitors to feel receptive to our message.
- Presentation of new Post COVID Research : Sharing of the latest research from the US on the new visitor to the outdoors and how Leave No Trace trainers can apply the findings to their communication with the visitor.
Session presenter: Ben Lawhon, Senior Director of Research & Consulting, Leave No Trace Center for Outdoor Ethics